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Privacy statement on reservations and stays via website

Privacy statement on reservations and stays via website

Thermae 2000 aims to provide high quality services, so that we are sure that you have a relaxing stay with us. We regard respect for the privacy of our guests and treatment of their personal data with care as an important part of this! Information is presented below on which data are recorded and what they are used for in the provision of this specific service.

The reservations and stays service via the website

Thermae 2000 offers the possibility of making reservations for a stay in its hotel or wellness center or for a specific treatment or restaurant visit via its website.

Use of personal data: Customer data

Your personal data provided in relation to the service are used to settle the reservation and stay at Thermae 2000. We also use these data to check the process and for settlement of complaints. The data needed for the payment, such as credit card numbers, are used only for that purpose.

Use of personal data: E-mail Address

Your e-mail address is used to be able to confirm your reservation, for checking the process and for settlement of complaints. We also keep you informed of the status of the reservation by e-mail. After your stay, we may send you further e-mails in relation to quality surveys.

Use of personal data: Telephone number

Your telephone number is used to be able to confirm your reservation, for checking the process and for settlement of complaints. We also keep you informed of the status of the reservation by phone.

Security

Because of the nature of the service and the trust that its services must inspire, Thermae 2000 devotes great care to technical and organizational forms of security for the data required for the service.

Recipients of personal data

The data gathered and used as part of this service are accessible only to employees of Thermae 2000, its group companies and other related companies if they need those data for the performance of their tasks. The financial institutions involved in the settlement of payments will also be provided with personal data solely for the settlement of the payment. In principle, no other parties receive the data, but it is possible that the data must occasionally be made available to external parties on the grounds of a statutory obligation or in the event of a dispute. In the event of a merger or acquisition, a bankruptcy or mandatory winding up order or a moratorium on payments, it may be necessary for third parties to gain access to the data or for the data to be provided to them.

Changes

Check this website regularly for any changes.

Questions

If you have any questions about this privacy statement, please contact us:

Thermae 2000
Attn. of the privacy officer
Cauberg 25-27
6301 BT Valkenburg aan de Geul
The Netherlands

Or send an e-mail to privacy@thermae.nl

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Frequently asked questions

How can I redeem my gift card?

You can redeem your voucher during the last step of you reservation using the barcode. The value will be deducted from the total amount.

Which gift cards/vouchers can I hand in online?

You can redeem gift cards with a value in euros online during your reservation. This includes gift cards purchased directly from our website. Below are two examples.

Example 1

Example 2

Do I have to spend a gift card at once?

Yes, it is better to spend the gift card at once. If there is a residual value this will expire. The best choice is to make a reservation with an amount higher then the value of your gift card. You can pay the remaining amount immediately online.

Is it possible to hand in more gift cards at once?

Yes, this is possible. Provided the total amount is higher then the gift cards together.

Is the receiver of the gift card the only one to use the gift card?

No, gift cards are not personal. So it is possible to give the gift card to family or friends.

I cannot redeem my gift card

Did you type the bar code correctly? Did you check the date on the card? If so, please contact us.

I handed in my gift card during a reservation, but I cancelled the reservation. Is it possible to use the gift card again?

Yes, you can. If the gift card wasn't settled with the reservation, you can use the gift card two hours after the reservation.

I don't have a gift card »

 

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