Thermae 2000 aims to provide high quality services, so that we are sure that you have a relaxing stay with us. We regard respect for the privacy of our guests and treatment of their personal data with care as an important part of this! Information is presented below on which data are recorded and what they are used for in the provision of this specific service.
Thermae 2000 offers the possibility of making reservations for a stay in its hotel or wellness center or for a specific treatment or restaurant visit by telephone or e-mail.
Your personal data provided in relation to the service are used to settle the reservation and stay at Thermae 2000. We also use these data to check the process and for settlement of complaints. The data needed for the payment, such as credit card numbers, are used only for that purpose.
Your e-mail address is used to be able to confirm your reservation, for checking the process and for settlement of complaints. We also keep you informed of the status of the reservation by e-mail. After your stay, we may send you further e-mails in relation to quality surveys.
Your telephone number is used to be able to confirm your reservation, for checking the process and for settlement of complaints. We also keep you informed of the status of the reservation by phone.
Because of the nature of the service and the trust that its services must inspire, Thermae 2000 devotes great care to technical and organizational forms of security for the data required for the service.
The data gathered and used as part of this service are accessible only to employees of Thermae 2000, its group companies and other related companies if they need those data for the performance of their tasks. The financial institutions involved in the settlement of payments will also be provided with personal data solely for the settlement of the payment. In principle, no other parties receive the data, but it is possible that the data must occasionally be made available to external parties on the grounds of a statutory obligation or in the event of a dispute. In the event of a merger or acquisition, a bankruptcy or mandatory winding up order or a moratorium on payments, it may be necessary for third parties to gain access to the data or for the data to be provided to them.
Check this website regularly for any changes.
If you have any questions about this privacy statement, please contact us:
Attn. of the privacy officer
6301 BT Valkenburg aan de Geul
Or send an e-mail to firstname.lastname@example.org
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You can redeem your voucher during the last step of you reservation using the barcode. The value will be deducted from the total amount.
You can redeem gift cards with a value in euros online during your reservation. This includes gift cards purchased directly from our website. Below are two examples.
Yes, it is better to spend the gift card at once. If there is a residual value this will expire. The best choice is to make a reservation with an amount higher then the value of your gift card. You can pay the remaining amount immediately online.
Yes, this is possible. Provided the total amount is higher then the gift cards together.
No, gift cards are not personal. So it is possible to give the gift card to family or friends.
Did you type the bar code correctly? Did you check the date on the card? If so, please contact us.
Yes, you can. If the gift card wasn't settled with the reservation, you can use the gift card two hours after the reservation.