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Privacy statement

Privacy statement Thermae 2000

This privacy statement applies to all services of the companies forming part of (or managed by) Thermae 2000 B.V. (hereinafter referred to as ‘Thermae 2000’), with the exception of services where reference is made to a privacy statement applying specifically to that service. 

Thermae 2000 aims to provide high quality services. We regard respect for the privacy of our guests and treatment of their personal data with care as an important part of this. This privacy statement contains general information on how we deal with your personal data.

Our goal

We aim to provide a relaxing stay to all of our guests.us! We need your personal data in order to be able to give you every attention and personal service. We make sure that we comply with the laws and regulations applying to the use of personal data. You can rely on us to treat your personal data with care.

What are personal data?

As soon as data can identify you as a person, they are referred to as personal data. Examples of personal data are your name, address, date of birth and bank account number. Your IP address or user name can also be qualified as personal data.

In this privacy statement, we explain how we deal with your personal data and which measures we take to protect your personal data. Our privacy statement contains the following sections:

1. In order to be able to make use of your services, we need your personal data.

Which of your personal data do we process?
We want to provide you with the good service that you are accustomed to from us. In order to ensure that you can make use of our services, we need your personal data. Depending on the service that you use, we may ask you for personal data including the following:

Name Date of birth
Street name and number IP address
Postcal code User name
Town User logs
E-mail address Credit card number
Telephone number Language
Gender Nationality
Car registration number Company name
VAT number Visitor history

2. We use your personal data only for the purposes shown in this pirvacy statement. We do not sell your personal data to other parties, for example.

We aim to remain honest and transparent about the use of your personal data.

The personal data that you have provided to us in order to take up a service from us will be used only for the purposes described below. We will not, therefore, sell your personal data to third parties.

 

What do we use your personal data for?

When do we do this?

 1 

The most important thing is that we can assist you as well as possible, in order to provide the required services. For this, we first need your personal data. We will use these personal data only for that purpose.

If you make a reservation and/or stay with us.

 2

We also want to keep our guests well informed about their stay. If you make a reservation at Thermae 2000, we keep you informed of the status of the reservation by e-mail.

If you make a reservation and/or stay with us.

 3

With your consent, we want to keep you informed of interesting news relating to Thermae 2000. We also keep you informed regularly about our services.

Only with your consent.

 4

We try to keep our services as attractive for you as possible. We therefore use your data to present content that is relevant to you on our website and online channels as far as possible.

If you visit your website and/or online channels.

 5

If you have any questions or complaints, we try to assist you as quickly as possible. In some cases, we also need your personal data for this.

If there are specific questions or complaints.

 6

If we use your personal data for purposes other than those described above, we ask for your permission in advance.

Only with your consent.

It is also possible that we will be required to provide your personal data to authorities or other third parties, for example if this is necessary in connection with a statutory obligation.

3. We want to keep you informed of interesting information on the services of Thermae 2000 that are relevant for you.

We can send you relevant information on our own services if you have stated that you wish to receive this information.
Naturally, only after you have given permission for this.

You can always deregister.
We offer you the possibility of deregistering for these messages whenever you want! With mailings, for example, you can do this by clicking ‘deregister’ at the bottom of the email.

4. We want to offer you personalised services, which we do by showing the most relevant information possible on our website and online channels.

We want to offer you services that are attractive, relevant, personalized and user-friendly!
We want to provide you with excellent service and improve the accessibility and user-friendliness of our services as far as possible. If you have given consent for this, we use your personal data to send you offers that we think will be attractive to you. We also use your personal preferences to present content that is relevant to you on the website.

We make the content of our website as relevant as possible.
If you visit a website, it is good if the information that is relevant and attractive to you is presented right away. We are happy to assist with that. For example, on the basis of the above personal data, we may decide to adjust the content of the website to your preferences.

A personal profile for a better user experience
By gathering, analyzing and combining your personal data, we create a personal profile of you. This is also known as profiling. With profiling, we can estimate certain behavior relating to your personality, for example in order to be able to provide you with customized services. By using your profile, we can show you personal advertisements on our website or send you personal offers. That enables us to provide you with an even better service. However, we only do profiling if you have given your consent for this.

5. We make use of external parties that support us in providing the service you request. Naturally, we reach good agreements with these external parties on the treatment of your personal data with due care.

For a number of services, we make use of external parties. In that case, it is possible that we will share your personal data with those parties.
Most external parties support us in providing the service you request. In some cases, this may involve additional services, such as facilitating marketing activities. We have good agreements with these external parties on the treatment of your personal data with due care.

For example, we make use of external parties in the following categories:

  • Payment providers;
  • Hosting providers;
  • External service providers;
  • Data processing parties.

6. In order to be able to continually improve our websites, we record (personal) data on the use of our website (cookies).

In order to be able to continually improve our websites, we record data on the use of our website by our visitors.

Examples of data that we record on the use of the websites include:

  • The number of visitors per half-day
  • The average duration of visits to the Thermae 2000 websites
  • The number of clicks before a service is purchased
  • The settings of your appliance that your browser sends to us, with which it may be possible to identify you uniquely and with which your visit to the Thermae 2000 website can be tracked.

We may share these data, which may be personal data under certain circumstances, with third parties that conduct analyses for us. For information on cookies, we refer you to our cookies statement at https://www.thermae-2000.co.uk/cookies/

7. We do not save your personal data for longer than necessary, unless we have a legal obligation to keep personal data for longer.

We do not save your personal data for longer than necessary.
We need your personal data in order to be able to provide you with a good service. In the first instance, this also determines the term that we apply for saving your personal data. In some cases, we are required by law to keep personal data for longer. According to tax law, for example, we are required to keep fiscally relevant personal data for seven years. These may include your personal data, for as long as these are fiscally relevant.

8. We do everything we can to secure your personal data as effectively as possible against unauthorized access, loss or theft.

We secure your personal data that we save.
Naturally, we do everything we can to secure your personal data as effectively as possible against unauthorized access, loss or theft. Services are designed so that an appropriate level of security applies. Employees of Thermae 2000 only have access to your personal data if this is necessary.

We contract agreements on the security of your personal data that we have processed by external parties.
If we engage an external party to process personal data for us, we ensure that this party also complies with our security requirements. We do this by contracting a ‘processor’s agreement’, in which we record agreements on matters including the security measures to be taken and the use of the personal data.

9. You have the right to view your personal data that we process. In addition, you have the right to arrange to have the processing of personal data corrected, blocked or deleted.

Would you like to know your rights on the basis of privacy law?
On the basis of the applicable legislation, you have the right to view your personal data that we process. You also have the right to arrange for your personal data to be corrected, blocked and/or deleted.

Please contact us for this, using the contact details below:

Contact

You can contact us if you have any comments or questions on this privacy statement or if you wish to view your personal data:

Thermae 2000
Attn. of the privacy officer
Cauberg 25-27
6301 BT Valkenburg a/d Geul
The Netherlands

Or send an e-mail to privacy@thermae.nl

Specific privacy statements of Thermae 2000

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Frequently asked questions

How can I redeem my gift card?

You can redeem your voucher during the last step of you reservation using the barcode. The value will be deducted from the total amount.

Which gift cards/vouchers can I hand in online?

You can redeem gift cards with a value in euros online during your reservation. This includes gift cards purchased directly from our website. Below are two examples.

Example 1

Example 2

Do I have to spend a gift card at once?

Yes, it is better to spend the gift card at once. If there is a residual value this will expire. The best choice is to make a reservation with an amount higher then the value of your gift card. You can pay the remaining amount immediately online.

Is it possible to hand in more gift cards at once?

Yes, this is possible. Provided the total amount is higher then the gift cards together.

Is the receiver of the gift card the only one to use the gift card?

No, gift cards are not personal. So it is possible to give the gift card to family or friends.

I cannot redeem my gift card

Did you type the bar code correctly? Did you check the date on the card? If so, please contact us.

I handed in my gift card during a reservation, but I cancelled the reservation. Is it possible to use the gift card again?

Yes, you can. If the gift card wasn't settled with the reservation, you can use the gift card two hours after the reservation.

I don't have a gift card »

 

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